Frequently Asked Questions

You can click Contact Us on our website, or just send us an email directly to sales2@uniteled.cc, and our sales team member will help with you timely.

Definitely! Happy to have you here at our site. We are ready for a factory tour at any time. We have a strong belief that a face-to-face meeting is the most effective way to know each other quickly and then get the work done.

Hong Kong International Lighting Fair (Both Spring & Autumn Edition) and Guangzhou International Lighting Exhibition in June.

OEM products: 20-40days

ODM products: 40-70days

Complete luminaries MOQ is 500pcs and you can mix CCT and finishing. The unit price for small QTY order shall be readjusted.

Regularly 3 years & 5 years warranty are guaranteed with different choice of driver brands.

Free replacement parts or products are to be provided as long as the failure happens within the warranty. Photos or videos of defects are necessary for us to study the root cause, and sometimes 2-5pcs failed goods shall be returned for further investigation. 

Surely you can, and we believe that is essential for you to be sure about our design and quality before officially placing a mass order. Please contact us for sample details, and we'll have the sample ready in 7 days normally.

Of course, we can modify the existing design according to your specific needs after effectively evaluating the feasibility.

Normally the majority of our products are available with different options for optics including reflectors and lenses. Some models have a few options for finishing like accessory rings. In this case, buying a complete luminaries with these parts separately is a perfect way to keep your stock as low as possible.

Yes, ODM products generate over 40% of our total sales in the year 2023. Both sides will stay in close communication on development details to have a wonderful piece of work completed effectively. Confidentiality and exclusive agreement are necessary in this case.